Personas Active User Counter

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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Mon Apr 23, 2012 1:11 am

Personas Active User Counter

Hi there!
The Personas active user counter doesn't seem to be working. The numbers it shows has been off for at least seven days. :?: :?
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AmyT

Add-ons Community Manager

Posts: 267

Joined: Mon Oct 24, 2011 3:25 pm

Post Mon Apr 23, 2012 10:20 am

Re: Personas Active User Counter

We experienced some problems with log processing related to last week's datacenter migration, and we're working to restore the data. There may be some data from April 20-22 that is not recoverable, but we will have more details in a blog post shortly. We'll post it here when it is ready. Thanks for your patience.
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AmyT

Add-ons Community Manager

Posts: 267

Joined: Mon Oct 24, 2011 3:25 pm

Post Mon Apr 23, 2012 3:45 pm

Re: Personas Active User Counter

Here are some more details about the missing data: http://bit.ly/Jss9Jz Please let us know if you have any questions, and apologies for any inconvenience.
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CollieSmile

Posts: 453

Joined: Sat Feb 05, 2011 2:26 pm

Location: Michigan, USA

Post Wed Apr 25, 2012 4:37 pm

Re: Personas Active User Counter

Has any progress been made on restoring the Active User Count? I notice that the AMO site is frozen as well as the User numbers on getpersonas.com

Collie
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Moyra1

Posts: 39

Joined: Sun Apr 22, 2012 1:08 am

Location: South of France

Post Thu Apr 26, 2012 11:08 am

Re: Personas Active User Counter

Thank you AmyT for your concern. I was pleased to receive some news.
It is not obvious for me to understand your answer because I'm French and not very smart with computer things! lol!
I noticed that everybody is like me with counter frozen.
I hope you will find the solution .
With all my wishes for your magic!
Cross my fingers ;)
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AmyT

Add-ons Community Manager

Posts: 267

Joined: Mon Oct 24, 2011 3:25 pm

Post Thu Apr 26, 2012 4:12 pm

Re: Personas Active User Counter

The stats should be logging normally now. As explained in the blog post (linked in my previous post), some data from April 21 & 22 are missing and unrecoverable. Please let us know if you notice any other problems. Thanks
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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Fri Apr 27, 2012 2:31 am

Re: Personas Active User Counter

Hi Amy,
thank you very much for your help. Best wishes :D
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Moyra1

Posts: 39

Joined: Sun Apr 22, 2012 1:08 am

Location: South of France

Post Fri Apr 27, 2012 4:11 am

Re: Personas Active User Counter

:( Nothing seemed changed... in my gallery https://www.getpersonas.com/fr/gallery/Designer/Moyra1 ( for you tocontrol if you want)
Even in the general gallery of all the personas, if you choose " Nouveautés" or "All the personas" the first page is the same since 11 days.
Tell me if I'm alone in this case.
Have anice day
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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Fri Apr 27, 2012 4:38 am

Re: Personas Active User Counter

Hi Moyra1,
you are right, nothing has changed. :cry: The Persona User Counter still is frozen. At first I have thought it will change during the day. But now I am disappointet like you.
Best wishes Kitttycat
:)
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CollieSmile

Posts: 453

Joined: Sat Feb 05, 2011 2:26 pm

Location: Michigan, USA

Post Fri Apr 27, 2012 8:49 am

Re: Personas Active User Counter

:( Nothing seemed changed... in my gallery https://www.getpersonas.com/fr/gallery/Designer/Moyra1 ( for you tocontrol if you want)
Even in the general gallery of all the personas, if you choose " Nouveautés" or "All the personas" the first page is the same since 11 days.
Tell me if I'm alone in this case.
Have anice day
Hi Moyra1,
you are right, nothing has changed. :cry: The Persona User Counter still is frozen. At first I have thought it will change during the day. But now I am disappointet like you.
Best wishes Kitttycat :)
Hi Moyrat and Kittycat,

You are both right. The Active User Count problem continues.

Actually there are several problems going on at the same time. :roll: At least we know that the Active User Count problem is reported and on the record.

Either the User Count is proving very difficult to fix, or there are problems on the Website that are considered more urgent.

I hope, that soon we will get an update on all of the problems that are going on right now. Keep an eye on the Forum with me!

CollieSmile :)
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Moyra1

Posts: 39

Joined: Sun Apr 22, 2012 1:08 am

Location: South of France

Post Fri Apr 27, 2012 9:57 am

Re: Personas Active User Counter

Thank you for your job because we can wait and good evening!
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AmyT

Add-ons Community Manager

Posts: 267

Joined: Mon Oct 24, 2011 3:25 pm

Post Fri Apr 27, 2012 10:04 am

Re: Personas Active User Counter

This seems to be a different issue from the one I posted about. Can you provide more details so we can track it? For example, if a particular persona has a certain number of users, but the number should be something else, and why you think that is the case. Thanks!
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CollieSmile

Posts: 453

Joined: Sat Feb 05, 2011 2:26 pm

Location: Michigan, USA

Post Fri Apr 27, 2012 10:55 am

Re: Personas Active User Counter

Hi Amy,

As far as I know, the Active User Count isn't functioning. In addition to that, no Persona Data seems to have been transferred over to the AMO website since April 21st.

I just reported to the User Count Bug, and I got an answer pretty quickly! The Metrics Team and other Programmers are valiantly trying to hold down the fort!

You'll want to read from Comment 63 on of the Active User Bug Report.

https://bugzilla.mozilla.org/show_bug.cgi?id=646572

CollieSmile :)
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Moyra1

Posts: 39

Joined: Sun Apr 22, 2012 1:08 am

Location: South of France

Post Sat Apr 28, 2012 1:46 am

Re: Personas Active User Counter

Hi everybody!
Sorry but i thought you've understood my problem :?
I don't know how to explain that my users counter is frozen since the 16th of april.
The number os users of my news personas since this stay : zero.
If you go to see the general gallery of personas, you will see that all the categories arefrozen. Just the reccently added changes.
It means that everybody's counter is frozen, i suppose.
I hope this post will help you to understand ;)
Best wishes ! 8-) ( I feel very powerless to help and I apologise)
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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Sat Apr 28, 2012 5:31 am

Re: Personas Active User Counter

Bonjour Moyra1 :) ,

Yes, I can understand what you mean, because my gallery has the same problems. Nothing has changed for 12 days. All Personas have still the same number and the same place at every site. And I guess each designer has the same problem.

Salut, best wishes Kittycat ;)
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ilelor

Posts: 7

Joined: Fri Apr 20, 2012 1:22 am

Post Sat Apr 28, 2012 6:41 am

Re: Personas Active User Counter

Mine also and it seems that it is also for of all the counters since 17 - 18.04.2012 :(
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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Mon Apr 30, 2012 12:50 am

Re: Personas Active User Counter

Anniversary today:
14 days frozen Personas Active User Counter. Crying!
:cry:
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CollieSmile

Posts: 453

Joined: Sat Feb 05, 2011 2:26 pm

Location: Michigan, USA

Post Mon Apr 30, 2012 11:02 am

Re: Personas Active User Counter

Hi Kitty!

Try not to despair.... I just saw the Active User Count bug report today. They are working on this one right now.
https://bugzilla.mozilla.org/show_bug.cgi?id=646572

The Metrics Team has had lots of experience with this bug. The longest that the User Count has been down (since I started creating Personas) is about 4 weeks. Don't worry! I am sure that they will have it fixed much sooner than that this time!
If there weren't a lot of other problems going on right now, I'm sure it would have been fixed already.

When the Active User Count froze in mid December 2010, I made a Persona about it that I named "Wallflowers in Waiting." When I made this Persona, I barely knew who the Metrics Team or Bugzilla was. It was a very trying time for all of us designers.
Image
https://www.getpersonas.com/en-US/persona/346943

When they got the User Count going again in January 2011, I was overjoyed to discover that I had 3 Personas in Up & Coming! I was very surprised since there was no way for me to tell that they had made it there until the User Count was working again.

I'm sure your Mother's Day Persona with 870+ users on it has acquired many more by now. Mother's Day in America isn't until May 13th, so it has time to do very well by then.

Hang in there!

CollieSmile :)
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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Tue May 01, 2012 12:57 am

Re: Personas Active User Counter

Hi CollieSmile,

thanks a lot for your words of comfort and the important information.
So I will be patient and looking forward to a lot more user of my Mother’s Day Persona.

Your “Wallflowers in Waiting” looks beautiful.

Best wishes from
Kittycat :)
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BrianZ

Posts: 482

Joined: Sun Jan 30, 2011 3:11 pm

Location: VA, USA

Post Fri May 04, 2012 5:56 am

Re: Personas Active User Counter

This is really getting old seeing the user counts frozen and nothing getting updated on AMO.
:(
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Kittycat

Posts: 11

Joined: Sun Apr 22, 2012 9:49 am

Location: Germany

Post Fri May 04, 2012 9:55 am

Re: Personas Active User Counter

All my user counter numbers have disappeared somewhere. Each of my Personas has "0" user now! :(
Kittycat
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Moyra1

Posts: 39

Joined: Sun Apr 22, 2012 1:08 am

Location: South of France

Post Fri May 04, 2012 11:31 pm

Re: Personas Active User Counter

:D Surpriiise!!
The bug is going on!
Every counter is on zero now!
Hold on! I know you can fix the problèm.
Thank you and best wishes :)
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CollieSmile

Posts: 453

Joined: Sat Feb 05, 2011 2:26 pm

Location: Michigan, USA

Post Sat May 05, 2012 2:09 pm

Re: Personas Active User Counter

This is really getting old seeing the user counts frozen and nothing getting updated on AMO.
Well, at least what's happening now is new, with the entire gallery at 0 users.... :P

Sorry Brian, I couldn't resist. Maybe going through "on line withdrawal" for a couple of days has given me a warped sense of humor....more warped than usual anyway....

About all we can do now is cheer on the Metrics Team, and hope for the best. I know they are working hard on this problem.
CollieSmile :)

:D A GOOD NEWS UPDATE: This is Comment No. 75, from Pedro Alves, straight from the bug.
https://bugzilla.mozilla.org/show_bug.cgi?id=646572

We're on top of this, high priority. Data was not lost and we'll recover it early next week. May take some time cause there's tons of users (fortunately) but we'll get there!
Sorry for the inconvenience everyone!


Thanks Pedro! That is great news!!! :)
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BrianZ

Posts: 482

Joined: Sun Jan 30, 2011 3:11 pm

Location: VA, USA

Post Sat May 05, 2012 5:58 pm

Re: Personas Active User Counter

That's great news, and thanks for the update.
It was a shock to see all those zeros, and my top persona went from thousands to 2. :o
I was sure someone somewhere was chuckling and saying to all of us user count complainers, "how do you like it now?".
;)
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Moyra1

Posts: 39

Joined: Sun Apr 22, 2012 1:08 am

Location: South of France

Post Mon May 14, 2012 11:19 pm

Re: Personas Active User Counter

Hello everybody,
I'm so sorry that Colliesmile leaves us!
Is there a way to make him change his mind?
He seems to be a nice person... :?
By the way is there someone who tries to repear this bug?
I hope so!
It is very hard to continue posting personas without something to show us if our job is appreciated.
Have a nice day. :)
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